TERMS OF BUSINESS STATEMENT

Metis Ireland Financial Planning Ltd t/a Metis Ireland is regulated by the Central Bank of Ireland under the Investment Intermediaries Act 1995 (as amended) and under the European Communities (Insurance Mediation) Regulations, 2005 (as amended). Copies of our statements of Authorised Status from the Central Bank of Ireland are available on request. Alternatively, the Central Bank of Ireland holds registers of regulated firms which can be viewed on their website: www.centralbank.ie.

Statutory Codes
Metis Ireland is subject to and complies with the Consumer Protection Code, the Minimum Competency Code and the Fitness and Probity Standards. These codes offer protection to consumers and can be found on the Central Bank of Ireland website: www.centralbank.ie

Metis Ireland has offices at the following location:

LIMERICK (Head Office)

The Red Church, Henry Street, Limerick

T: +353 (0)61 518 365
E: info@metisireland.ie


DUBLIN

Pembroke House, 28 Pembroke St. Upper, Dublin 2

T: +353 (0)1 9081500
E: info@metisireland.ie
www.metisireland.ie

Services Provided
Metis Ireland will Listen, Advise, Implement and Review.
As an Independent Investment Intermediary we offer advice on a fair analysis basis in relation to Financial Services products, deposits and services. On your behalf we will carry out a fair analysis of the market available to us; taking account of a sufficiently large number of contracts and product producers to enable us to make a professional recommendation to meet your Financial
Services requirements.

We offer our clients an extensive choice of suitable products that best serve their needs and circumstances. On receipt of your instructions we will transmit orders on your behalf to one or more product producers with whom we hold a written appointment.

Remuneration Structure
We are remunerated for the business services we offer you our client in a number of ways:
› By the product producers with whom we place business in the form of a commission payment and/or based on the quality of business introduced; remuneration is fully disclosed.
Or
› By you directly in the form of a fee which we will discuss and agree in advance of all transactions.
And/or
› You also have the option to pay for the independent services we provide by way of a professional fee and/or by way of a combination of commissions and fees which we will discuss and agree in advance of all transactions.

Compensation Scheme
We are members of the Investor Compensation Scheme established under Section 38 of the Investor Compensation Act 1998. The Act provides that compensation shall be paid to eligible investors (as defined in the Act) to the extent of 90% of an investor’s net loss or €20,000, whichever is the lesser and is recognised as being eligible for compensation. Further details are available on request.

Premium Handling
We will accept payments in respect of all classes of insurance in the circumstances permitted under Section 25G of the Investment Intermediaries Act, 1995. We are not authorised to accept cash or negotiable instruments in any other circumstances.

Conflicts of Interest
Our employees are required to comply with a policy of independence and disregard any conflict of interest when making a recommendation to you.

Complaints Procedure
We have a written complaints procedure for the effective handling of all complaints:

  • We will acknowledge receipt of your complaint in writing within 5 working days
  • A written update will be issued to you every 20 days by a nominated individual within our firm
  • A comprehensive response to your complaint will be issued within 8 weeks of receipt of your initial complaint
  • In the event of any failure to resolve your complaint, you may raise this matter with:


Financial Services Ombudsman Bureau
Tel: 1890 88 20 90
enquiries@financialombudsman.ie

Pension Ombudsman
Tel: 01 676 6002
info@pensionombudsman.ie

Our full Complaints Procedure is available on request.

Failure to Pay or Default
Product producers may withdraw benefits or cover on default of any payments due under any products arranged for your benefit. Details of these provisions will be included in your policy terms and conditions. We will also exercise our legal right to receive any payments due to us for business services provided in the event of a default in payment.

Duty to Disclose Information
It is your responsibility to provide complete and accurate information for insurers when arranging an insurance policy. Failure to disclose any material information to your insurers could invalidate your insurance cover and could mean that all or part of a claim will not be paid.

Data Protection
We collect your personal details in order to provide the highest standard of service to you. We take great care with the information provided; taking steps to keep it secure and to ensure it is used only for legitimate purposes. To fulfil these objectives, we may share information with other affiliated professionals. The information and other data provided to our office may be used to advise you of products and services we may offer from time to time.

You have the right at any time to request a copy of any ‘personal data’ within the meaning of the Data Protection Act 1988 (as amended or re-enacted from time to time) that our office holds about you and to have any inaccuracies in that information corrected.

Version 6: August 2016

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